Chargeback Policy

Most billing questions are settled in one email. Before you contact your card issuer, write to our support address with your order number. We reply within 1 business day and resolve valid claims under our Refund Policy.

Charges from us appear on your statement under our business name, Orvani LLC.

We respond to every dispute. Our response includes the records kept for each order:

• the account and organization details entered at registration,
• your research field,
• the time-stamped research-use-only acknowledgment and Terms and Conditions acceptance given at checkout,
• the age-verification result from checkout,
• the payment authorization and address verification result,
• carrier tracking and delivery confirmation,
• all correspondence with you.

While a chargeback is open, the account is placed on hold and no new orders or subscription renewals are processed. If the dispute is decided in our favor, the account may be closed. Any outstanding amount remains payable.

If you file a dispute in error, contact your card issuer to withdraw it and let us know at our support address.

If you do not recognize a charge, contact us right away. We will check the order with you and, if it was not placed by you or your organization, cancel or refund it and secure the account.

support@orvani.group · 346-717-5528