Frequently asked questions
Effective 2026-10-06
Who may place an order?
Buyers must be at least 21, hold an account with complete organization details (organization or institution name, business phone, business address, and research field), and accept the site terms at checkout. Guest checkout is not offered. Orvani may verify information, request proof of affiliation, and limit, hold, or refuse orders or accounts.
Do I need an account before checkout?
Yes. Terms require an account with organization details; guest checkout is not offered. Checkout also requires a research-use-only acknowledgment and acceptance of the Terms and Conditions (two separate checkboxes), recorded with a timestamp and research field before payment.
What research fields can I select?
Pharmacology, Molecular Biology, Biochemistry, Cell Biology, Analytical Chemistry, Medicinal Chemistry, Academic Research, Contract Research (CRO), and Biotechnology R&D.
When is an order accepted?
Prices are in US dollars and may change without notice. An order is accepted only when Orvani confirms it by email.
What are products sold for?
Products are sold for Research Only and not for Human Consumption. Compounds are for in-vitro laboratory research, analytical and educational use by qualified professionals.
What physical form are products sold in?
The post-login disclaimer states that all products are sold in powder (lyophilized) form, require reconstitution for research purposes only, and that research supplies are not included. No usage instructions are provided in that disclaimer.
Which payment cards are accepted?
Visa and American Express. Card data is tokenized and processed by the payment processor; Orvani does not store card numbers.
What are the shipping rates?
Flat $9.99 per order. Free shipping on any order with five or more vials. Orders ship from Orvani LLC, 7488 Harwin Dr, Houston, TX 77036, US.
Do you ship to PO Boxes?
No. Shipping is to street addresses only; PO Boxes are not accepted. Checkout address validation rejects PO Box shipping addresses.
Where do I find a Certificate of Analysis on a product page?
Every published product detail page renders a Certificate of Analysis block. When certificates are ready, links open in a new tab; otherwise the block shows “Certificate pending.” A site index at /us/coa lists certificates by compound when on file.
Can I cancel before the order ships?
Yes. You can cancel at no cost until the order ships by emailing support with your order number. Cancelled orders are refunded in full to the original card.
Are orders refundable after shipment?
Research materials cannot be resold once they leave the facility, so all sales are final once an order ships. Orvani does not refund opened, used, or unwanted products, or orders refused at delivery.
What if an item is damaged, incorrect, or missing?
Email support within 48 hours of delivery with order number, photos of the item and label (lot visible), and photo of the outer package. Orvani will send a replacement or refund the affected item, including shipping paid for it, at its choice.
What is the return policy after shipment?
Returns are not accepted once products have shipped (sealed or opened). Returns are accepted only for wrong items shipped or damaged items Orvani asks back to examine, with a prepaid label and return authorization.
What should I do before filing a card dispute?
Contact support with your order number first. Orvani replies within one business day and resolves valid claims under the Refund Policy.